This is side A of the second tape from the annual Drucker Symposium of 1987. This recording is from the AM session of day one, on April 29, 1987. William D. Guth is the moderator and Dale Zand is the panelist. The topic for the day is human resource management. In this segment Dale Zand gives his talk and responds to Peter Drucker's talk. During the break, Drucker told Zand to be controversial and comment on what he thought was wrong with Peter's speech, but Zand resisted. Zand discusses the areas in which human resource management occurs, including with the self and on the job relationships. People are unique, complex individuals who can think, learn, feel, act, communicate and defy expectations. This makes the job for human resource specialists more challenging. As with other knowledge workers, they must do non-linear work. Many managers rely on participation to solve problems, but it cannot fix long-term foundational problems within an organization. He explains how General Motors learned from Toyota that the right management adjustments for workers can be more productive than replacing them with robotics. Zand also explores fundamental problems with the system. Peter Drucker responds to Dale Zand with a story about his grandson and a question. Then it is opened up for questions from the audience.
Drucker, Peter F. (Peter Ferdinand), 1909-2005 Lectures and lecturing New York University. Graduate School of Business Administration Zand, Dale E Personnel management Pogo (Comic strip) Communication Language and languages Management Self-management (Psychology) Human capital McGregor, Douglas Knowledge and learning Knowledge workers Participation Symphony orchestras Smith, Rodger F General Motors Company Toyota automobiles Blue collar workers Master of business administration degree General Foods Corporation International Business Machines Corporation Children Matrix management Guth, William D Annual Drucker Symposium
Source
Cassette tape: 4/29/87 Drucker Symposia Day 1 Tape 2 of 2 Am Session 2; 1987-04-29; Box 68, audio recordings - cassette tapes
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