Peter Drucker’s class on effective decisions. During his lecture, he discusses: George Merck; doing something you are not good at, and doing it poorly; ServiceMaster and hospital maintenance; the mismanagement of support functions; the customer service of Wells Fargo and First Interstate Bancorp; thinking through what results you want to attain; and outsourcing. The video begins with the lecture in progress.
Lectures and lecturing Drucker, Peter F. (Peter Ferdinand), 1909-2005 Decision making Merck, George W. (George Wilhelm), 1894-1957 Core competencies ServiceMaster Company Hospital beds Contracting out Wells, Fargo & Company First Interstate Bancorp Banks and banking Customer services
Source
Color videocassette: MGT 351: [Effective Decisions], 4/3/[1996] & 4/5/[1996]; Drucker Archives; 3/4 inch VHS cassette
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