The unedited transcript of Phalana Tiller's interviews with Chip Conley and Tony Hsieh for the May 2012 episode of Drucker on the Dial entitled "The Joy of Management." First, hotelier Chip Conley of Joie de Vivre Hospitality, begins by saying that one of his greatest regrets was not taking the steps to meet Peter Drucker. He talks about the biggest questions for leadership in the 21st century, and how the intangibles in life are becoming more and more valuable in management leadership and in life. Conley believes in the idea that each of us has one of three relationships with our work, which are: a job, a career, or a calling. He believes that great leaders help move their people up a pyramid from job to career to a calling. Conley says that one of the most important things a leader can do is to create an environment where people feel happy at their work. He discusses Abraham Maslow's hierarchy of needs, and how it relates to customers, and says that transformative companies help their customers feel self actualized. Conley discusses his latest book entitled Emotional Equations: Simple Truths for Creating Happiness + Success, and talks about some leaders that have a conscious capitalist perspective. He goes on to say that he would like to be remembered for being a chief executive officer who said that employees come first, not the customers, like Herb Kellerher of Southwest Airlines believed, and for being someone that reinterpreted Maslow for business and for organizations. Next, Tony Hsieh, chief executive officer and self-proclaimed Chief Happiness Officer of online retailer Zappos, talks about his start as a young entrepreneur during his college days. He says that the number one priority of Zappos is company culture and that the company made the decision to build the Zappos brand so that it would be about the very best customer service and customer experience. Hsieh talks about the website called Zappos Insights, that helps other companies figure out the values that are right for them through videos and seminars. He discusses the plans for a new Zappos headquarters at the former Las Vegas city hall in Nevada, and how it is becoming a project to help revitalize downtown Las Vegas. Hsieh says that he would tell the next generation of leaders and entrepreneurs to do something that you are so passionate about that you would be happy to do it for 10 years even if you never made money from it. He goes on to say that passion is what will get you through the tough times, and that your passion will not only rub off on employees, but will have a ripple effect on customers and your business partners.
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