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Peter Drucker discusses the following during his lecture: asking what the right questions to ask are, and what assumptions do we have to make; the Peter principle; changing the way one does something when getting a promotion; George Champion and Chase; experience with a demanding boss; how dissent leads you to look at alternatives; the option to do nothing; not eliminating opinions; the idea that people can be totally objective as a total misunderstanding; an untested hypothesis; adoptive parents as customers to adoption agencies; a major innovation of Xerox; buying satisfaction and not things; General Electric and street lighting; pricing in relation to the service you get; customers as not irrational and lazy manufacturers; operating budgets; and the traditional inclination to say no to bond issues. The recording begins with the lecture in progress, and ends while the lecture is still in progress.
Lectures and lecturing Drucker, Peter F. (Peter Ferdinand), 1909-2005 Case studies Decision making Promotions Executives Performance Chase Manhattan Bank Loan officers Dissenting opinions Business enterprises Consumers Adoption agencies Xerox Corporation Pricing General Electric Company Budget Bonds
Original audio cassette: Recorded Lectures by Professor Peter Drucker, 1974-1975; Drucker Archives; Box 102; MTG 5 Business Policy, Tape 1; NOV 74; cassette 7, side 1