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This is side 1, track 1 of a lecture on managing white collar workers, delivered by Peter Drucker on October 25, 1983. Drucker advocates managing as little as possible, and warns against overstaffing. Using hospitals as an example, Drucker notes that menial work is now done with less staff and at lower cost than it was 30 years ago. He goes on to emphasize the importance of building satisfaction into jobs, arguing that promotions alone are insufficient.