Video recording of day 2, tape 2, of Strategic Management 301, a four-day course about the fundamental concepts of service sector management, taught by Jack Shaw. Shaw finishes his lecture on the importance of conclusions, which he argues are often ignored in the planning process. He goes on to lead a class discussion about the USAA, asking the class where they would put the USAA on the client/customer service spectrum.
Lectures and lecturing Graduate students Teaching Teachers Teams in the workplace Military Strategic planning Classroom environment Classrooms Shaw, John C Peter F. Drucker Graduate School of Management United Services Automobile Association
Place
Claremont (Calif.)
Source
Original VHS: Drucker Archives; MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 2, Tape 2, August 18, 1998
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