Charles Handy article on how the focus on growth, profit, and efficiency in organizations has alienated workers and left them without a sense of purpose. Handy begins the article discussing how, at call centers in India, there has been a high turnover of workers than might be expected, due to the demands of the organization and the lifestyle it requires. Part of the problem, according to Handy, is that management within these call centers practices a structural reductionism where it becomes a set of separate parts linked by computers and standardization. This problem in worker disconnect from management results in a sense of alienation from the organization, and Handy notes that this perception can be repaired by restructuring organizations so that employees feel as though they have some stake in the company's mission and objectives. Handy ultimately states that federalism will enable this restructuring, alongside personal objectives like building employee trust.
Handy, Charles B Handy, Elizabeth Compass Publications Ltd Federalism - theory & application Organizational change Organization theory Organizational effectiveness
Source
Charles Handy article on how the focus on growth, profit, and efficiency in organizations has alienated workers and left them without a sense of purpose, 2004; Charles Handy Papers; Box 15, Folder 10; 4 pages
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