The unedited transcript of Phalana Tiller's interview with Jody Greenstone Miller and a Peter Drucker excerpt for the July 2012 episode of Drucker on the Dial entitled "Shift Work." First, Jody Greenstone Miller, founder and chief executive officer of the Business Talent Group, says that her company was founded to provide a way to connect to the expanding number of business talent that wanted to work on a project basis. She talks about Dan Pink, and his observation that people across all levels and industries want to seek out a life of independent project work. Greenstone Miller explains that there was an unmet need in corporate America for a different kind of talent utilization that was quick, quite senior, and was available for mission critical roles. She talks about Marks & Spencer, and how it created a new core capability in the retail space, and how firms similar to Business Talent Group are creating a new core capability. Greenstone Miller discusses her career history, and says that she did things that she was interested in, and that she pursued things because of the challenge of it. She goes on to say that she would like to be remembered for being a good mother, wife, daughter, and person, and as someone who tried to do the things in the world that she thought needed to be done and were missing. Next, Peter Drucker talks about knowledge worker mobility in an audio recording excerpt. He explains that knowledge work is work that can only be done by applying things that can only be learned, or best be learned, in a formal education process. He talks about the growth of temporary employment agencies and headhunters, and says that since people are mobile, that the command system doesn't work. Drucker explains that people have enormous social organizational mobility, yet far less personal ability as members of a two earner income. He goes on to say that there has to be continued learning, training, and standards.
Interviews Miller, Jody Greenstone Drucker, Peter F. (Peter Ferdinand), 1909-2005 Ability Consultants Business Executives Confidence Trust Marks & Spencer plc Medical care Professions Business enterprises Pink, Daniel H Knowledge workers Work Depressions Nonprofit organizations
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