During Peter Drucker’s lecture regarding the change leader he begins by discussing his student’s final papers. From there he moves on to talk about what the Japanese call "Kaizen," which means improvement and focusing on systematic improvement throughout all aspects of a business, from manufacturing to management and from the CEO to the assembly line workers. Drucker explains that Kaizen was first introduced to Japanese businesses during post World War II and has since been implemented in businesses throughout the world. He then discusses the importance of preventive maintenance and how the idea developed from the medical field and more specifically at the Mayo clinic, where it occurred to them that if the concept worked for the human body then it would work for machinery. He goes on to explain how Jim Worthy, Vice President of Sears, adapted this idea for business and it was his system of business that the Japanese adopted and that later became Kaizen. Later in the lecture he discusses how Motorola added to the concept developing the idea of Six Sigma, which is a business management strategy that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in manufacturing and business processes. Also in this lecture Drucker stresses the importance of delegating up as well as down and discusses production lines and how they have changed. He also talks about continuing improvement and as an example to illustrate his point he uses the invention of fluorescent lights and how they were adapted so that they could be screwed in.
Lectures and lecturing Management Education Six sigma (Quality control standard) Motorola, inc Maintenance Sears, Roebuck and Company Worthy, James C
Source
Color videocassette: Peter F. Drucker Graduate School of Management Claremont Graduate University, 02/10/01The Change Leader, Box 92; ¾ inch VHS cassette
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