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MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 4, Tape 1

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Title: MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 4, Tape 1
Creator: The Peter F. Drucker Graduate School of Management
Contributor: Jack Shaw
Date Created and/or Issued: 1998-08-20
Publication Information: The Drucker Institute
Contributing Institution: Claremont Colleges Library
Collection: Drucker Archives
Rights Information: For permission to use this item, contact The Drucker Institute, https://www.drucker.institute/about/drucker-archives/
Description: Video recording of day 4, tape 1, of Strategic Management 301, a four-day course about the fundamental concepts of service sector management, taught by Jack Shaw. The first section features student feedback on the Study.Net component of the course. Shaw goes on to discuss the implementation of change management, asserting that there are three major factors necessary for change management to occur: a vision or notion of purpose, a rational process, and the motivation to change.
Type: moving image
Format: mp4
Identifier: dac02475
http://ccdl.claremont.edu/cdm/ref/collection/dac/id/7755
Language: English
Subject: Management
Broad, Eli
Japan
Values
Teaching
Lectures and lecturing
Graduate students
Classrooms
Classroom environment
Business
Internet
Shaw, John C
Peter F. Drucker Graduate School of Management
Place: Claremont (Calif.)
Source: Original VHS: Drucker Archives; MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 4, Tape 1, August 20, 1998
Relation: Drucker Archives - https://ccdl.claremont.edu/digital/collection/dac

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