Moving Image / MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day …

MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 1, Tape 1

Play video on contributor's website.

Get Citation

Have a question about this item?

Contact Owner

Item information. View source record on contributor's website.

Title: MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 1, Tape 1
Creator: The Peter F. Drucker Graduate School of Management
Contributor: Jack Shaw
Date Created and/or Issued: 1998-08-17
Publication Information: The Drucker Institute
Contributing Institution: Claremont Colleges Library
Collection: Drucker Archives
Rights Information: For permission to use this item, contact The Drucker Institute, https://www.drucker.institute/about/drucker-archives/
Description: Video recording of day 1, tape 1 of Strategic Management 301, a four-day course about the fundamental concepts of service sector management, taught by Jack Shaw. Shaw delivers an introductory lecture and outlines various terms and concepts, such as service, which he characterizes as changing the condition of the customer. He also discusses the difference between strategic management and strategic planning, as well as the difference between strategy and service.
Type: moving image
Format: mp4
Identifier: dac02469
http://ccdl.claremont.edu/cdm/ref/collection/dac/id/7750
Language: English
Subject: Drucker, Peter F. (Peter Ferdinand), 1909-2005
Management
Students
Colleges and universities
Learning
Teams in the workplace
Manufacturing industries
Graduate students
Shaw, John C
Peter F. Drucker Graduate School of Management
Place: Claremont (Calif.)
Source: Original VHS: Drucker Archives; MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 1, Tape 1, August 17, 1998
Relation: Drucker Archives - https://ccdl.claremont.edu/digital/collection/dac

About the collections in Calisphere

Learn more about the collections in Calisphere. View our statement on digital primary resources.

Copyright, permissions, and use

If you're wondering about permissions and what you can do with this item, a good starting point is the "rights information" on this page. See our terms of use for more tips.

Share your story

Has Calisphere helped you advance your research, complete a project, or find something meaningful? We'd love to hear about it; please send us a message.