This is side A of the first tape, from day one, of the Annual Drucker Symposium of 1990. Drucker’s topic for the morning session is Managing Today’s Unexpected Workforce. Drucker discusses changes in workforce groups over the course of the 1900s. According to Drucker, domestic servants and farmers made up the largest work force until WWI, when blue-collar manufacturers became the largest, most visible group. The blue-collar groups where then replaced by a number of groups, mostly notably knowledge workers and service workers. Knowledge workers consist of people that are paid to apply what they learn in school to work. Drucker recommends thinking of knowledge workers as volunteers, and looking to the nonprofit sector on how to manage volunteers. He observes that most volunteers are people that are actively working and need a clear sense of mission, training, performance goals, and discipline. Drucker goes on to discuss the productivity of knowledge and service workers, and stresses the need for opportunities for advancement to at least middle ranks.
Drucker, Peter F. (Peter Ferdinand), 1909-2005 New York University. Graduate School of Business Administration Knowledge workers Nonprofit organizations Volunteers Annual Drucker Symposium
Source
Original cassette tape: Drucker Archives; Box 68, Audio Recordings, Cassette Tapes, 1 Drucker 4/25/90 AM: #1 side a
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