The unedited transcript of Phalana Tiller's interviews with Sherry Turkle and Lisa Gansky for the April 2012 episode of Drucker on the Dial entitled "Connecting the Dots." First, Sherry Turkle, a Massachusetts Institute of Technology professor, shares her observations of students texting under their desks in class, people on email at corporate board meetings, and people texting under their programs at funerals. She says that people's highest value is essentially controlled over where they put their attention. Turkle explains that while we want to go to a board meeting, we also want to feel free to put our attention elsewhere. She says that she wanted to study how mobile technology has enabled, and how it influences the way kids grow up and how it influences organizations. Turkle explains that little sips of online communication do not add up to one big gulp of real conversation, and that sips aren't really good for getting to know each other. She talks about the need for real face time, and that people who do well in business know the difference. Turkle discusses robotics and elder care, and says that she wasn't happy having sociable robots talk to mentally competent older people because older people deserve people who understand what they're talking about. She also talks about the importance of conversation and creating a kind of sacred space for it within the home. Turkle goes on to say that she would like to be remembered for getting people to focus not on what computers do for us, but what they do to us, and not on what technology does for us, but what it does to us. Next, entrepreneur Lisa Gansky, author of the book entitled The Mesh: Why the Future of Business is Sharing, says that the mesh is a fundamental shift in our relationship to goods, services, and talent. She says that we're moving towards a world in which access will triumph over ownership, and uses how we access digital content as an example. Gansky talks about the first photo sharing company she started in 1999 called Ofoto, and the amount of money that was needed then, compared to now. She describes companies that enable people to rent each others' cars, homes, and even work spaces. Gansky says that when you have a two sided marketplace, or you're doing things through partnerships, there's still the need for somebody to own the brand and to take care of the customer. She goes on to say that she would like to be remembered for instigating things and provoking people to think differently, and to revalue or to reassess.
Interviews Turkle, Sherry Gansky, Lisa Authorship Books Values Text messaging (Cell phone systems) Technology Communication Robotics Older people - Care Conversation Business enterprises Streaming technology (Telecommunications) Car sharing Automobiles Cloud computing Vacation rentals Branding (Marketing)
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