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Abstract: Customers were offered $150 to replace their water softeners with more efficient models. This would conserve water, reduce salinity, reduce wastewater treatment plant operation costs, and save money for the customer. Table of contents: 1. Introduction -- 2. Program savings, benefit cost analysis -- 3. Benefit-cost ratio analyses -- 4. Other benefits -- 5. Recommendations -- Appendix A. Public meeting notice -- Appendix B. Letter used for direct mailing -- Appendix C. Rebate application form -- Appendix D. SCVWD Website posting -- Appendix E. San Jose Water Company rebate notice to customer -- Appendix F. SCVWD Customer survey form -- Appendix G. Data formatting -- Appendix H. Saving estimate -- Appendix I. Missing data observations -- Appendix J. Calculations of water cost savings to customers -- Appendix K. Calculations of salt savings to customers -- Appendix L. Cost-benefit analysis from the SCVWD's perspective -- Appendix M. Location of pilot water softener rebate program participants.
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