Video recording of day 4, tape 2, of Strategic Management 301, a four-day course about the fundamental concepts of service sector management, taught by Jack Shaw. Shaw continues his lecture on change management, asserting that having vision and goals is the biggest lever for change. He goes on to discuss quality, and the characteristics of top performers. According to Shaw, the day-to-day interactions between colleagues should be fun and exciting, because the personality of the organization will translate to the customer. He also draws a distinction between leadership and management: leadership is about setting the future, while management involves taking care of daily pieces.
Leadership Lectures and lecturing Management Teaching Business Classroom environment Classrooms Drucker, Peter F. (Peter Ferdinand), 1909-2005 Performance Graduate students Peter F. Drucker Graduate School of Management Shaw, John C
Place
Claremont (Calif.)
Source
Original VHS: Drucker Archives; MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 4, Tape 2, August 20, 1998
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