Health management conference brochure, created by Andersen Consulting, featuring Charles Handy as a speaker. The document begins by explaining how, in the healthcare industry, the cost of losing a customer tends to be significantly higher than the cost of keeping one. It proceeds to examine how the ultimate target for the healthcare industry will be the individual, as a growing number of customized healthcare plans, alongside growing consumer responsibilities, will prompt consumers to pick and choose among providers across the range of healthcare offerings. This new emphasis on the individual consumer is what has prompted the conference topic, which aims to take an integrated look at how to lead an organization to thrive in the customer-focused years ahead. The brochure goes on to mention that the new conference will examine ways to thrive by integrating four key elements, namely, strategy, process, people, and technology. A copy of the agenda for the conference is included in the brochure, along with an RSVP form and logistics information page.
Handy, Charles B Handy, Elizabeth Andersen Consulting Ritz-Carlton Hotels (Firm) Conferences Health Management Conference
Source
Health management conference brochure, created by Andersen Consulting, featuring Charles Handy as a speaker, April 6, 1997; Charles Handy Papers; Box 19, Folder 6; 15 pages
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