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This is a video recording of a lecture given by Peter Drucker at George Washington University regarding what comes after quality management. Drucker discusses the global economy, social transformation, women in the workforce, the importance of rewriting, and reengineering the organizational structures of service industries. Drucker describes shifts in the labor population away from farmers, domestic servants, and independent tradespeople, and argues that manufacturing is growing in an inverse ratio to the decline of manufacturing workers.
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Original DVD disc: Drucker Archives; Box 101B, Video Recordings; Dr. Peter Drucker, business and management, session 1, 1994