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Moving Image / MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day ...

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Title
MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 1, Tape 2
Creator
The Peter F. Drucker Graduate School of Management
Contributor
Jack Shaw
Date Created and/or Issued
1998-08-17
Publication Information
The Drucker Institute
Contributing Institution
Claremont Colleges Library
Collection
Drucker Archives
Rights Information
For permission to use this item, contact The Drucker Institute, https://www.drucker.institute/about/drucker-archives/
Description
Video recording of day 1, tape 2 of Strategic Management 301, a four-day course about the fundamental concepts of service sector management, taught by Jack Shaw. Shaw discusses the elements of the value proposition of a service organization, including the customer component, interactive component, process component, and the supplier/vender. He goes on to discuss the three steps of strategic planning: assessment of the problem, determining a solution, and performing the action itself. Near the end of the recording Shaw divides the class into teams of seven.
Type
moving image
Format
mp4
Identifier
dac02470
http://ccdl.claremont.edu/cdm/ref/collection/dac/id/7751
Language
English
Subject
Management
Values
Schools
Lecturers
Lectures and lecturing
Graduate students
College teachers
Wal-Mart (Firm)
McDonald's Corporation
Teachers
Teaching
Sears, Roebuck and Company
Shaw, John C
Peter F. Drucker Graduate School of Management
Place
Claremont (Calif.)
Source
Original VHS: Drucker Archives; MGT 301: Strategic Management of the Service Enterprise by Jack Shaw, Day 1, Tape 2, August 17, 1998
Relation
Drucker Archives - https://ccdl.claremont.edu/digital/collection/dac

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