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Peter Drucker’s class on effective decisions. During his lecture, he discusses: the problems with total quality management; W. Edwards Deming and manufacturing processes; the need to understand statistics; the telephone; zero defects management; lacquerware in Japan; trade conventions; consulting as a training run; the jet plane as the factor that changed the number of people who visit a foreign country; the trouble with the Internet; trade associations and information; the Japanese government and decision making, and business enterprises. The video begins with the lecture in progress. The video ends with the lecture in progress. The class may have been held on a later date than 20 March 1996.
Lectures and lecturing Drucker, Peter F. (Peter Ferdinand), 1909-2005 Decision making Case studies Deming, W. Edwards (William Edwards), 1900-1993 Manufacturing processes Statistics Telephone Total quality management Japan Lacquer and lacquering Mass production Trade shows Consulting firms Trade associations Jet planes Business enterprises
Color videocassette: MGT 351: Effec. Decision[s] #2, 3/18/96 & 3/20/96; Drucker Archives; 3/4 inch VHS cassette