The unedited transcript of Phalana Tiller's interviews with Tom Rieger and Thomas Tighe for the December 2011 episode of Drucker on the Dial entitled "Fear and Courage at Work." First, Tom Rieger, author of the book entitled Breaking the Fear Barrier: How Fear Destroys Companies from the Inside Out, and What to Do About It, talks about his finding that companies hold back because of fear of loss. He says that when everyone is striving towards a common goal, that's fine, but when someone tries to protect his or her "rice bowl," and that becomes the main focus, everything goes wrong. Rieger discusses territorialism, and defines vital courage and moral courage. Rieger thinks that a singular focus on the mission, and working together to understand how it fits into what the overall goal might be, is missing from the private sector. He goes on to say that he would like to be remembered for helping people break barriers that they feel they can't break through. Next, Thomas Tighe, president and chief executive officer of Direct Relief International, winner of the 2011 Peter F. Drucker Award for Nonprofit Innovation, talks about his organization. He explains that his nonprofit works to prepare systems that are versatile enough to respond to different types of circumstances by asking the right questions and then moving in the way the circumstances dictate. Tighe talks about his thoughts on winning the innovation award, and how he became familiar with Peter Drucker's teachings through his work in government. He shares that his organization was the first nonprofit in the United States to get licensed to distribute pharmaceutical products in all 50 U. S. states. Tighe explains that his organization is similar to a business because it's bound by disclosure laws and operates exclusively on private funds, but essentially provides a public service. He discusses his career path and his work with his program partners. Tighe says that one of the challenges for nonprofit organizations has been the rationale for their existence, and the political debate about what government ought to do or not do, and what business ought to do, or not do. He goes on to say that the people in his organization are inspired and often courageous, and that a challenge is to think bigger and not be fearful of failing.
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