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This is side A of the eighth tape of recordings of a course taught by Peter Drucker in 1978. Peter states that this will be the last case study covered in the module, and next session will be open for student questions. Drucker discusses hospital operation and ownership. He states that no one owns community hospitals. Ownership has become a secondary factor, control and management are much more important. The hospital’s customer is the doctor not the patients, and individuals would not sue a hospital for lack of results, but for a violation of procedure. Drucker also covers the importance of hospital location, and the differences between American and European hospitals. He also says that in the case of safety incentives are not effective, it is important to be strict. Especially since safety is not the result of equipment, but people.
Drucker, Peter F. (Peter Ferdinand), 1909-2005 Lectures and lecturing Case studies Management Coal Strike, U.S., 1977-1978 Hospitals Physicians Nurses Europe Administration Employees Employees - Training of United States - Occupational Safety and Health Administration Safety Military General Motors Company Children